Shipping policy
We’re committed to delivering your purchases quickly and securely. Please review our shipping policy below for all the details. Please note, U.K shipping only.
1. Shipping Times & Processing
UK shipping only available - (International shipping available on request, email support@idaandco.co.uk for enquires, additional tax's and duties will be applicable on delivery costs)
Once your order is placed, we aim to process and dispatch it as quickly as possible. Processing times typically take 1-2 business days. Shipping times will vary.
· Standard Shipping: Estimated delivery 3-5 business days.
- Express Shipping: Estimated delivery 1-3 business days.
Please note that delivery times may vary due to factors beyond our control (such as weather conditions, holidays, or delays with shipping carriers).
2. Shipping Rates
Shipping costs are calculated at checkout based on your location and the shipping method you choose.
- Domestic Shipping (within the UK): Standard and Express shipping options available.
3. Order Tracking
Once your order has shipped, you will receive an email with tracking information. This allows you to follow your order’s journey until it arrives at your door. If you have any concerns or notice any issues with tracking, please feel free to contact us.
4. Shipping to Multiple Addresses
Currently, we only offer shipping to one address per order. If you'd like to ship to multiple addresses, please place separate orders.
5. Missing or Lost Packages
We take great care in packaging and dispatching your order. If you haven't received your order within the expected delivery time, please contact us at support@idaandco.co.uk. We’ll investigate the issue and work with the carrier to resolve it as quickly as possible.
6. Incorrect Shipping Information
Please double-check your shipping address before completing your order. If you notice any mistakes in your shipping address, please contact us immediately at support@idaandco.uk. We will do our best to update your information before the order is dispatched, but once it’s on its way, we cannot make any changes.
7. Delivery Issues
In the unlikely event that your order is delayed or lost in transit, please reach out to us at support@idaandco.co.uk. We’ll work with you to resolve any delivery issues and ensure your items arrive safely.
